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How joya joya Handles Your Personal Information

Your account data, payment details, and browsing activity on joya joya are handled with care — and your rights over that data are real.

bKash & Nagad payment data protectedAccount access via secure OTPRight to request data deletionCookie controls in account settings
joya joya How joya joya Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use SSL encryption across every page and payment flow, so data moving between your device and our servers stays private. Account logins require OTP verification to your registered mobile number, which means even if someone has your password, they cannot access your account without your phone. Cookie settings are adjustable from your account preferences — you can limit tracking cookies while keeping the functional ones that keep you logged in. We retain your account data for as long as your account is active, and for a period after closure as required by applicable law.

SSL Encryption

Every connection to joya joya uses SSL. Your bKash, Nagad, and Rocket payment details travel over an encrypted channel and are never stored in plain text on our servers.

OTP Login Verification

Each login triggers a one-time code to your registered mobile number. This step blocks unauthorised access even when login credentials are compromised elsewhere.

Cookie Preferences

Functional cookies keep your session active. Analytics and marketing cookies can be switched off in Account Settings under Privacy — changes take effect on your next page load.

Data Retention and Deletion

Active account data is held while your account is open. After closure, records are kept only as long as local law requires. Submit a deletion request via Account Settings or email support.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to data-related queries as a priority.

Team online

Live Chat

Open the chat widget from your account dashboard. Privacy and data requests are flagged to the right team and handled separately from general account queries.

Email Support

Send your request to our support address from the email linked to your account. Include your registered mobile number so we can verify your identity before acting.

Account Help Centre

Log in and head to Account Settings, then select Privacy and Data. From there you can download your data summary or submit a deletion request directly.

Common Questions About Your Privacy

Here are the questions we hear most often about data, cookies, and your rights on joya joya.

We collect your name, contact details, registered mobile number, and the payment method you use — bKash, Nagad, or Rocket. Device and session data is also logged to keep your account secure.

We share data only with payment processors like bKash and Nagad to complete your transactions, and where local law requires disclosure. We do not sell your personal information to advertisers or data brokers.

Log in, go to Account Settings, and select Privacy and Data. You can download a summary there, or email support from your registered address and we will prepare your data file.

Yes. Submit a deletion request through Account Settings or via email support. We will process it and confirm once done, retaining only what local law requires us to keep after closure.

Functional cookies keep your session running. Analytics cookies track page usage to help us improve the lobby. You can turn off non-essential cookies in Account Settings under Privacy at any time.

Payment details pass through SSL-encrypted channels and are handled by the respective payment processors. We do not store your full wallet credentials or PIN on our platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.