Reference

Terms Conditions

These terms set out how you use your joya joya account, place bets on cricket and football markets, spin slots, and move funds through bKash, Nagad or Rocket.

Account eligibilityBet acceptance rulesWithdrawal verificationResponsible useDispute resolution
joya joya Terms Conditions
HOW WE OPERATE

Keeping Accounts Fair and Secure

We built these terms to keep the platform fair for every player in Dhaka, Chittagong, and every other city we serve. That means verifying that deposits come from the account holder, checking documents before large withdrawals, logging every bet so disputes can be reviewed, and closing accounts that break the rules so genuine players are not disadvantaged. Here is what happens behind the scenes.

Identity Checks

When you request your first withdrawal or hit a threshold we monitor, we ask for a photo ID and a selfie. This confirms the account, wallet and winnings belong to the same person and stops fraud before it affects anyone else on the platform.

Bet Records

Every wager you place on Football HatTrick, a live cricket market, or Crash Skyward is logged with a timestamp, odds, stake and result. If you query a settlement, we pull that record and walk through exactly what happened and why the outcome was marked the way it was.

Payment Ownership

We match your bKash, Nagad or Rocket number to the mobile or national ID you provided at registration. If they do not align, we pause the withdrawal and ask you to verify ownership before releasing funds, protecting both your account and our platform from misuse.

Rule Enforcement

Multi-accounting, bonus abuse, and collusion all violate these terms. When our systems flag suspicious patterns we investigate, and if we confirm a breach we close the account and forfeit the balance. We publish these rules so everyone knows the line before they cross it.

RULES HELP

Questions About the Terms

If any clause is unclear or you need to confirm how a rule applies to your account, our support channels are open. Reach us by live chat for instant answers during peak hours, send an email with your account reference if you want a written reply, or check the FAQ below for the questions we hear most about account rules, verification, and bet settlement.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page and ask about account terms, deposit rules, or withdrawal checks. Our agents are online through match hours and late evening so you get an answer while you need it.

Email Support

Send your question to our support inbox with your registered mobile number and a short description of the term you want clarified. We reply within one working day with the details you need or a link to the relevant section.

FAQ Library

Browse common scenarios below or in the help centre—account eligibility, payment-method ownership, bet cancellation, withdrawal timing. Most answers are already written out so you do not have to wait for a reply.

Terms & Conditions FAQ

You must be of legal age where you live and located in a region where online betting and casino play are permitted under local law. We verify your age and location during registration and at withdrawal, and we reserve the right to restrict access from jurisdictions that prohibit these services.

Once our system confirms your wager the bet is final. We void bets only when a technical error occurs, a match is postponed before kick-off, or another scenario covered in our sports rules applies. You cannot cancel a settled bet because odds moved or you changed your mind.

We check ID, a selfie, and proof that your bKash, Nagad or Rocket account matches your registered name. This confirms the account and the funds belong to you, stops fraud, and meets the verification standards that protect every player on the platform.

Multiple accounts breach these terms. If we detect that you registered a second profile we close both accounts and forfeit any balance. Each person is allowed one account, tied to one mobile number and one set of payment methods, so the platform stays fair for everyone.

After we verify your documents, most bKash, Nagad and Rocket withdrawals clear within a few hours. Timing depends on your wallet provider and any queue during busy match nights. We aim to keep it fast but cannot guarantee an exact minute because external rails are involved.

Contact support with your bet reference and explain what you think went wrong. We review the bet record, match data, and our sports rules, then reply with an explanation or a correction if we made an error. Most disputes are resolved in one or two messages once we check the logs.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.